I had viewed the BLAUX Desktop AC and placed an order for two units. I was informed that I would receive a confirmation of my order in addition to a tracking # I waited until the following day and having received no further information from the company. Contact with customer service was made and the response was, " Oh the order has been shipped sorry but we will discount the price that you paid". My rebut was one of, "So where is the tracking information and?" was imm immediate confirmation?" User's recommendation: STAY CLEAR.