I invited a group of my colleagues yesterday to meet at La Madeleine for lunch, when I arrived at 10:30 AM. I asked for the manager and one of the employees directed me to a lady that was behind the register and said she is the manager. I spoke to her and told her that I needed to arrange 8 seats for my guests who were supposed to arrive within 20 minutes. She told me to go ahead and get two tables with 8 seats. I put the two tables next to each other and placed the seats where I wanted. Later on a gentleman walked up to me and asked if everything was O.K. I told him I was waiting for my guests and the manager knows about it, he seemed surprised and told me that he was the manager and he had not spoken to me. Long story short, the same lady who claimed being the manager checked me out. She double charged me for $84.27 dollars. I did not know until later that day when I checked my account and noticed that I was charged twice! I immediately called La Madeleine and spoke to David (the real manager!). He asked to give him a minute to check and afterwards, he said at his end he is not seeing a double charge. He asked if the charge was pending and I told him no. I was charged and it was not pending. He asked me to wait until 2:00 AM. the next day and if it still showed on my account then contact him. I called him this morning around 10:00 AM. to let him know that I was double charged and one of the charges had not dropped. He took my number and said that he will call me back, that he needed to speak with someone at the corporate office. I called him after I heard his message, he said he is waiting on a call from the corporate office! I am truly upset and do not understand why when they do a mistake they refuse to take care of it and at least apologize for the wrong they did. I have been a customer since 2012 and never had an issue like this. This location has always been one of my favorites and I don't know since what happened yesterday, if I would ever want to go back.