hi, my family and I are the regular customer of Air Asia. Recently I bought a air ticket with loyalty points redemption for flight number: XT4KRI. I managed to print out the boarding pass last week from PEN to SG. However this morning, the air asia shown i did not complete the payment. I reached out the Air asia customer service and I was told that the redemption points issue. I need to pay the remaining balance in order for the successful check-in for today's flight today. I'm very disappointed and unhappy about it and I felt I was being cheated by Air Asia. I hope Air Asia will do something on this. Look forward for the reply. Email address: [protected]@yahoo.com Contact no. [protected]