I have lived here at The Crossings at irving, , Irving, Texas for 4 years,,,I do not use direct deposit, or will NEVER USE IT..I get a letter from NWP stating my rent and utilities costs, I write a check and give it to the office....I now have extra charges posted on my door about 10 days after i have Paid my rent,,,I GO BY THE INFO YOU GIVE ME ON THE LETTER,, NOW THEY ARE ADDING THE CHARGES AND COME ON THE LETTER YOU SEND EVEN THOUGH IVE PAID THEM ALL.. THE OFFICE SAID TO ME, QUOTE,I will put this info on the pc and you wont be getting anymore letters, , well, that was A LIE AS I STILL KEEP GETTING THEM, THEN i PAY THEM AND WHEN I GET YOUR NEXT LETTER THEY ARE ON THERE EVEN THOUGH IVE ALREADY TOLD THEM AND HAVE MY CHECK STUBS AS PAYING THIS EXTRA COST WHICH THEY SAY IS A BALANCE, A BALANCE FOR WHAT,, THEY ARENT TELLING ME ANYTHING AND IM OLD AND ON A FIXED INCOME AND TAKE CARE OF A DISABLED MAN, SO HAVE NO TIME TO ARGUE WITH SOME OFFICE WORKER..., ALSO WE ARE ON A FIXED INCOME, AND IVE NEVER BEEN LATE ON MY RENTS,,,EVER.....PLEASE CHECK ON THIS FOR ME, AS i AM NOT DEALING WITH IDIOTS ANY LONGER......Jswindels@***.com, any questions you have you may mail me anytime...Thank you...