After having a ton of trouble setting up my account because the customer service chat is so slow, I decided to cancel the plan. The phone hadn't been used because they didn't send me a sim. The phone was still in the box and the screen protection sticker hadn't been removed. I only took it out, checked to make sure they haden't already put in the sim, and put it back. We made very sure when asking about cancelling that we wouldn't be billed anything, and returned the phone well within the 15 days. Someone from the Office of the President contacted me by email on July 14th, right after canceling, and I answered him, and never heard from him again. Today, I got a bill for over 154 dollars... about two months of charges for a phone I never turned on, let alone made a call from. Canadian telcos are all awful but this was still a bit of a surprise.