All I need is snaptravel for hotelbeds.com to call the Omni Hotel in Broomfield Colorado because I missed the date I was supposed to stay with them which I bought through snaptravel.com they are willing to credit me the night that I had missed because of her frequent stay are there they just need to speak to somebody through step travel and confirm that I did book a reservation for you guys so they're honoring me a credit for the night I did miss cuz you guys did already paid them I just need someone to call them from your company and that is the reason for my call User's recommendation: They're great.