I have been a sun tan city member for about 2 years. The only time I have issues with them is regarding money (Either them pushing products on the client's or upgrading etc). Keep in mind I have been a regular customer with them. The only serious issue i've had is regarding my cancellation. I am moving to florida in 2 days and went in to cancel my membership so I won't be charged the full month for a service I won't be able to use. Apparently they will not cancel my payment (Even though it has not gone through yet) and will not "refund" me the charges because I cancelled after the 1st (Today is the 1st). The only other way is for me to prove I am moving to florida. I offered my drivers license as proof. They then informed me proof of moving would only work if I had an active membership. Since I canceled today they would not accept my proof... Even though the sun tan city consultant who cancelled my membership said nothing about proof etc and stated it happened all the time and "of course I could get it worked out". I am seriously disappointed in their current customer service.