The details would clog the web, but after 3 years, many form submissions and faxes, not to mention numerous calls, today I was told my new BC:BC premium would be updated......after 3 years! When I asked if the info on my last fax was in the system, the answer was yes. When I asked why it hadnt been updated, I was told that was claims job. Transfer me to claims, I asked. Cant do that, it is a different department and we dont have the number??? How did State Farm not see all the red flags during the switch. Next call insurance commissioners office.