I placed an order on Cyber Monday with Julep - I understand that orders take time but 9 days later the order has not shipped. I reached out to customer service requesting the status and explaining these were holiday items and are not useful if not received in time. I received no shipping timeframe, no apology - just a return label. I will not be paying to return anything - I will not open, drop in mailbox with "return to sender" and dispute the charge. I have my communications with this company saved with their non answer and non- existent customer service. You can't call - this is the only way to communicate which is probably best - I can forward to Amex. They are sending me emails as late as today touting stocking stuffers - really? Do not order if you really need items for Christmas - I have no idea when I will get my package and they won't even answer when I ask - not even a timeframe. I am totally disgusted with the lack of concern for customer concerns - terrible service.