2020 Choice Plan now has $350.00 deductible for tier 3&4 meds. Customer service is no better, no worse than any other company; they are all an abomination, and should not be allowed to prey on seniors. Also, if you had your tiers lowered for any medication, you have to go through this process again. You will not talk to anyone from SilverScript, first a call center(English Challenged), then on to the Pharmacy Benefits Management Company. You will speak to people with little desire to help you and it will take you at least an hour each time you call with no resolution.