The manager at BCBG Ross park mall was very rude and unprofessional in dealing with exchanges even with a valid gift receipt. She was hesitant in giving the exchange and told me that I needed the person who bought the gift for me to be there. I have never had that experience at any store before, & they consider themselves high end? no way. bad customer service. I also read they have a 10 day return policy. basically a policy worse than forever 21, & the sales assoc. don't tell you about it. scam. I think the name of the manager is Seleny or Elainey? She has long straight black hair. very rude.