I see tons of complaints on this site about this company. A lot of people asked about an attorney well...I had a loan with this company and paid off the car last year April 2011. Here it is 2012 and I have yet to receive my title. They told me they sent it and all they could do is send me a lien release. I waited, never received it. Contacted the Better Business Bureau. All they do for you is contact them and they basically stated the same thing to the BBB, "they sent it in the mail and they will send me a lien release" and they have a B plus rating with the BBB and they accept their response and do nothing else for you. I am now waiting. I don't know how it is possible for a company with such AWFUL reviews and complaints to have no consequences? I sure got my bills every month as well as a couple of months ago received a letter from them to get a new loan. Funny how those never got lost in the mail. What do they think? I threw my title in the trash so I could have something to complain about? Now it is going to cost me money out of my pocket to replace a title that is MINE. Something needs to be done because NO ONE else is going to help you.