1/20/2021: the last day I will deal with BB&T/Truist. I spend over an hour waiting for customer service to discuss the $216 overdraft fees charged to me as received my unemployment benefits for the week. The customer service reps have no empathy whatsoever; I spoke to an individual two days ago about the $108 of fees charged over last weekend which reduced my unemployment benefits the following Tuesday; this unemployment thing is new to me and due to no fault of my own but I do know I am in a situation which is certainly not improved when BBT can conveniently posts debits strategically before larger credits are posted to an account so they can tally up the $36 fees and add them to the billions of dollars of fees they rake in every year. And they tell me "only one fee waiver allowed in a 24 month period." I find that hard to believe...I bet they have a dry erase board in the back like car salesmen do tracking how many cars they've sold that month. Profiting from the misfortunes of others; rather disgraceful - should consider treating your customers better that is if you care enough.