General Info Chat start time May 3, 2017 2:50:21 PM EST Chat end time May 3, 2017 4:32:45 PM EST Duration (actual chatting time) 01:42:23 Operator Norjane Case # [protected] and other cases This operator kept me busy for almost two hours wasting precious time and resources. He did not understand how to interpret the messages I send and i had to repeat myself several times all over. He did not know how to interpret UO connection trace results and while it clearly showed that EA servers was a fault, he still wanted to blame me and make me go through all the effort for nothing. EA updated Battlefield 1 on the spring update and the games is lagging on multiplayer after the update. The more I tried to tell him that everything is fine on my side the more frustrated the process by his lack of understanding. Please deal with him and give me a refund as it does not seem as if anyone at EA games cares to assist or fix any problems regarding the servers. Since I bought the game I could never play a hardcore custom game as matching of games failed. I have done all the troubleshooting steps more than once. EA is a frustrating place to ask for assistance and does not fix their problems.