Dear sir/ madam, I really sorry to say that your service is not at all good and acceptable for me because I have made a mistake that I bought a mobile from you souq because of the liability but now I really lost the liability and I am very much angry and not satisfied with your service. You have mentioned above the mobile has been successfully repaired, then your guys dont know how to do the repairing when I bought my mobile from you I have 2 year warranty also and damage protection also. That is why I gave the mobile to you for the rectification but I dont know what type of inspection the inspector did because I am facing the same issue now. When the time of returning the mobile a new charger provided but I want you to repair the mobile and give. See the attached pictures, when the charger connects to the mobile it is not getting charging and there was a symbol appearing in the battery cell. Due to this problem only I brought the mobile from india and gave to souq and after repair again I sent back to my family. When they opened the mobile 98% charging it is showing but red symbol was inside of the battery cell. I am not understanding what inspection and repair you peoples are doing. If you cannot do or dont know the process, why you are giving the inspection report. I am attaching the same for your reference. Please check his qualification whether he is eligible or not. Now again I want to bring the mobile from india and give to you. Now I dont want you guys to repair the mobile, give me the replacement and this mobile if you need - please give to your technicians to study what is the actual issue and let the inspector also study about this. I really fed up because you know this mobile I gave to my wife as a gift for our wedding anniversary. I need your immediate action on this. If not I Will move legally to solve this issue. Thanks for your understanding and expecting immediate action on this... With regards, Sujeesh. K. U O507191731