On returning back from India after a long break due to lock down (5 months) I was shocked to see my e-statement with Dh.750/- plus vat as annual charges for not using my card. For 20 years I had been banking with Rakbank. I was always given the impression of a free for Life card. They never informed me of my card being upgraded with fees attached to it.. I was not aware of this kind of ridiculous charges which is a big surprise and a shock!. On approaching the branch I was advised to call the phone banking which I did. They asked me to provide travel documents PP copies tkt showing in and out immigration stamp which I did. Its been two weeks and for the 5th time I provided the required documents. Today I received the rejection by SMS.There is no more free for life credit card. Sadly I have to cancel my credit card with them and am in the process of closing my account. I cannot trust this bank any more. A very disappointing Customer service. Care should be taken while dealing with them.