Trying to resolve erroneous late fees/overdue payment with BOA In August, 2017 my home mortgage loan was transferred to Bank of America. My August and September, 2017 loan payments were applied correctly for the first two months. The issue began in October, 2017. I began receiving statements stating that I owed a late fee. I contacted the Customer Service department in which that stated, my payment was received timely and that I did not owe a late fee. They stated that the October payment was applied incorrectly (applied only to principal and not interest). Stated the problem would be corrected within 24-48 hrs and the fee would automatically fall off (this never happened). I received a statement dated December 27, 2017 stating that I am overdue for December, 2017 payment. My December payment was paid and cleared on December 5, 2017. I have tried unsuccessfully for the past 4 months to get this matter resolved. I have contacted Bank of America customer service ten times within the last four months. I have written letters, even gone to my local BoA location to no avail. Each employee that I have spoken to agree that I do not owe a late fee or overdue December payment. However, I am at a lost why this matter cannot be resolved. I have an Request ID# [protected] (given to me by one of BoA representatives) HELP!