My bank investigated them in order to give us partial amount of the return because it was a to 2 week stay no compensation the other the bank said contact the website I contacted them and bug bites me that when they had hoped to contact the hotel they hung up on the 1st time and that they were escalating the case I still received and no information about whether they could reimbursed me for having a do y and have not heard a single word in I could really use that money at the moment I had ai had to wash everything I ow, you money out of my feelings to fix the situation that I was left with a true but he hotel with them and really disappointing