23 Sep, 2019 → by ClaimboUser651974
Banfield ruined my service dog!

1

published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and when I picked her up she was a completely different animal. She was terrified of everything! A great service animal that made my life so much better had become a dog that couldn’t leave my home without shaking, hiding and keeping her back hunched and tail tucked under. These are all signs of severe fear and anxiety. Because of this one appointment I had to retire her early at the extremely young age of 4 years old. (Average age to retire a service dog is 8-10 years old) Then to add insult to injury they required that I pay for the rest of the year remaining on the plan. Then I called and cancelled the plan at the renewal date. Silly me, I thought everything was handled. Nope. I didn’t really pay attention to reoccurring withdrawals in my checking account, not a mistake I’ll make again, and didn’t realize they were still taking out monthly payments. When I realized what was going on I called to talk to someone. After being on hold for over 20 minutes I ended up with a guy who was not even close to helpful. Apparently they didn’t have any record of the call canceling the plan. That means that they will only refund the very last withdrawal but not the previous 10 months (at $49.90 a month that’s a whopping $499.00!!!) Never mind that I have never even stepped foot in a PetSmart or Banfield in over a year let alone brought my baby in to see them! I will never support either company again and will make sure that everyone I know learns about their shoddy vet and business practices. Thanks to Banfield I know have a highly trained and very expensive (estimated cost for service dogs from the nonprofit I received her from is $30,000 in training, breeding and medical care! Not to mention the money I had to pay out for hotel and food when I went to a 3 week boot camp to learn how to work with her.) house pet and have basically thrown away nearly $500.
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