4 Apr, 2015 → by ClaimboUser851136
Banana Bay – Room Booking Review from Fort Lauderdale, Florida
We arrived at 2:30 pm to the resort (we were early) and were told our room was not ready so we waited by the pool. At 3:00 pm we went back to check and we're told "I'm sorry but they triple booked you" "we have 3 people over booked" of course they blamed it on the agency we booked with. Naturally we called the agency who in turn said it was the "resorts fault" nothing was resolved. Luckily (I think) We found a room at Sombrero beach. Initially I wasn't feeling it. It had no beach and the view was not too impressive. However the hotel was accommodating and booked us a king room for 170 Banana Bay was charging 200. Let's see how it goes....