My wife and I were looking for a motel in the Redlands, California are so we could attend a funeral. We used the app and put the dates in. A listing of several very NICE motels came up including a Marriot, Holiday Inn, Comfort Suites, etc; so we booked it. To our utter disappointment, they booked us a Motel 6!!! No mention of that listed at all. No way to cancel it! We tried to contact customer service to complain, but no one EVER ANSWERS! They did a classic Bait and Switch on us. The previous two times Ive used Hotwire, we were booked in excellent motels. Not this time, they booked us in a DUMP! Sheets are disgusting, the room smells, no hairdryer, no hand towels, no place to put a suitcase or even a CLOSET, just a broken hook on the wall. The motel is next to major highway in Redlands and the windows provide no sound insulation at all, with cars racing up the street all night long. We are extremely UNSATISFIED and WILL NOT use HOTWIRE again. This is less than a One Star with drug dealers on the premises! User's recommendation: Stay Away! Avoid them as there is no customer service and they don’t care!