Bait and Switch at Excalibur Hotel &;;;; Casino! We called you TWICE before we made the reservation, to make sure that the windows in guest rooms crack open .We were assured that they open 3. When we arrived we noticed that our windows are bolted shut. We went downstairs to complain. Five times we were told that the maintenance will come and correct the problem in 20 minutes, than one hour, than again 30 minutes, and again 30 minutes. After two hours we were told that the engineer said that it can not be done! So we were lied by your front desk attendant ( between 5 pm to 7:30 on March 12,2020). No one took ANY responsibility. My wife who has severe allergies ended up sleeping in the car. This is NOT acceptable! HOW DO YOU TREAT YOUR CUSTOMERS?!?!