6 Apr, 2018 → by ClaimboUser990599
“Bait and Switch” and ZERO customer service skills
1
They lead you on with bargains, and then pretend they "just ran out" I had ordered from eFoods before, many years ago, and had NO problems with the food or the company. 2-3 years ago I ordered a smoking deal on a 2-month supply, and had to constantly call them to get it shipped, taking nearly 3 months. I was told that their "entire order system had been 'wiped out' " and that's why they never shipped. On February 23rd, 2018, I ordered 72-hour kits in a "buy 2 get 1 free" deal. Nothing. Got a response from the customer "service" email, and the rep informed me that the product I ordered is discontinued. Yet, even today, it shows on the site as "In Stock" http://www.efoodsdirect.com/72-hour-kit/ NOW I read where most of my "emergency" food is at tremendous risk of being rancid? Everyone out there needs to know that they are risking the health and lives of their family by relying on this shady company.' I will be telling everyone everywhere what I and others on here have learned. I am contacting my State's Attorney General and local BBB (eFoods has not been addressed there).