Good evening I would like to log an official complaint at the incompetence of your crew that emptied the airplane that I was on last night from Krakow. We landed at 11.40, almost half an hour ahead of schedule from Ryanair which was great. We then had to wait quite some time for our cases. Some cases were unloaded and placed on the carousel and then nothing for a while. Another flight arrived and their luggage was placed on the carousel. There was no one member of staff from a Ryanair or your company about to ask for help. I saw a staff member from Jet2 and asked him for help. After a lot of communication with his supervisor, we were eventually told that our luggage had been sent to another part of the building and was on the carousel there and that it would need to be retrieved and driven back round but no time scale could be given. As we were only collecting one case I left the arrivals and came looking for a member of staff at your desk, but unfortunately there was a sign stating closed till 4 am. By this time my lift had been waiting 50 minutes. As we were still unsure of a time I told my son to just go and we would get a taxi home. If it had not been for the kind member of staff from Jet2, myself and other travelers would have been waiting a lot longer. As explained due to the incompetence of your staff I had to arrange a taxi which cost £14.90, I have a receipt for this. I would like this reimbursed together with some distress and inconvenience payment, as your company managed to soil the end of a lovely break. I look forward to hearing from you Regards Derek Lawrence