I've contacted Kayla a few times to no avail. I simply would like a new hipzbag; the one I own (3 mos. at most) is all frayed and I can't trust it anymore to keep my money secure. Kayla will not replace it as I mentioned, a reason that I guess I don't understand. This is my first hip shift bag; I like it but it's now unusable unfortunately. I would like a new one please if your policy is to please your customers. Thank you very much. Joan Keating j*******@comcast.net 978 984-7090