1 Jan, 2018 → by ClaimboUser843877
bad vehicle, awful customer service

3

purchased a 2002 Chevrolet Malibu for the Auto Connection in Newport News. I was told there was no car fax report for the vehicle, but all the vehicles are reconditioned after purchase. Not true, had busted speakers and torn roof. When I asked about making payments and the high interest rate, I was told I could make early payments, and double payments as I needed to pay the car off early. I later found out this was not true, I can pay more, but they do not apply it to my account until the next due date. (They keep you trapped) Shortly after the warranty expired the car broke down. It needed an intake valve gasket replaced. This particular issue was a very well know, documented, and litigated issues with these vehicles. Every mechanic I spoke to and auto parts dealer was very well aware of this issues, it does not seem likely that the dealership did not know the quality vehicle it was selling. Chevrolet settled a class action lawsuit due to this issue. I had to pay $900 to repair. Shortly after that the car has had other issues I have repaired with the radiator and water pump. I contacted the company and asked how to possibly get a new vehicle because the one I was sold is defective, worth less than $3000, and was sold to me for $11000. I was told to go to the dealership where I purchased the car and they could work something out. When I got there, the manager told me it was ridiculous that someone would tell me that and the only thing he could do is sell me another car if I paid down my current vehicle to $2500. Again, I was lied to. I then recontacted Michael Wayne investments I was told to speak with a Mr. Barret, but I have to call back. I have called back numerous times and left messages for several supervisors, and never received a call back. Now the car has an engine issue. Bad credit does not equal uneducated or ignorant. I realize the risk and what I have to pay, however I did not expect to be taken advantage of.
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