1 Sep, 2019 → by ClaimboUser143742
Bad service. Lying sales

1

Purchased a 2019 Ram Rebel. New body style Was lied to by sales manager at Lawrenceburg store that sale was over on the 28th of June , but sale want over till July 1 ,,,, Had other issues too. Then went to have first oil change August 30. Sat for a hour , wondering if it was done , looked out to see my truck going up on lift. Walked into service department and was told that the main oil pump was down , and that wa the reason for delay. Didn’t bother to come tell anyone waiting. So I did their job for them. Sales person in lobby had you tube turned up so loud !!!! Then finally get my truck. Drove over 200 miles that day other to ck tire pressure later to see that when they rotated my tires didn’t bother to adjust air pressure , so I had to do their job for them the next morning. Called to let them know about this Saturday morning. Only to have the service deck person say nothing ,,,,,,NO “I’ m sorry about that , can you bring it in so we can fix that “ nothing just NOTHING. just ok hah No apology nothing. Your customer service sucks. Sales manager sucks. General manager wouldn’t return my calls about issues after sale. Nothing.
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