I went to Fantastic Sam's recently only to find a shortage of staff working during the Holiday's. They had no one at the desk to manage the customer's walking in, and many other's customer's were complaining they had their dye's on for too long. I was in the Fantastic Sam's in Shakopee, MN for 4 hours as I got my hair highlighted, even though it doesn't look it. I want a refund for the lousy dye job!