I would like to complain seriously about no people response to my case, which previously I have submitted my doctor certificate & medical report about I got cancer, so not able to go to gym, need to suspend the service, however, your account dept deduct my credit card for 3-mth services, which I have already reported, but no people get back to me, & now it charges my credit card again in Nov. I really feel very bad for the service of your company, pls refund back to me asap