I have requested to refund my booking (U91SMG) since 9th March 2017 due to Tiger Air was no more provided my previous trip schedule . The customer service guy agreed to do so, they told me the process time need 4 to 6 weeks. Every time when I called the customer service hot line ( The English service guys actually located on Philippines and the Chinese service guys located on Hong Kong), they told me it is proceed but they could not confirm how long will be due to they could not direct contact the process guy in Singapore. Until today, I am not get any news about the refunding even I sent 2 times e-mail but no replied from Tigerair. This is email case No. Regarding my case [protected] and [protected]. I need to update ASAP.