I bought a small $2500 purse for my wife this past Christmas. She wore it maybe a handful of times. Last week she noticed a that inside stitching was coming apart. This is totally unacceptable for this kind of a brand. Today I took it back to short hills mall chanel boutique in New Jersey where the bag was purchased. Explained the situation to sales associate and advised that for stitching to rip after 4 months is unacceptable and that I was hoping to get replacement bag. I was told that only option was to send it to their repair shop and let hem determine if the bag can be fixed or needs replacement. I asked to speak to store director and was told she was not available because she is was on some sort of conference meeting. So I left the bag and was told 4-6 weeks time for repair. In the mean time I will be reaching out to chanel corporate I’m nyc and also submitting several other complaints to other beuros