I purchased 16 kennels indoor and out models. I spent $ 17,000.00 usd and when the shipment arrived 8 weeks later it had panels that were bent beyond use, missing pieces and just an absolute MESS. The website had different prices as they were in the middle of a price change, so that was the first hurdle of MANY. Had to claim broken parts and missing parts 3 times. The last time shipment had damaged parts I just said no more, I want my money back and k9 Kennels made me deal with shipping company to get my money refeunded. WOW, I REALLY wish I had gone somewhere else for this purchase. Well, the kennels are now almost 4 months old and they are peeling the finish off and pitting and has very sharp edges and pieces of metal sticking out, two of my dogs got injured. Doors dont open properly and it leaves me to think how long are these going last??? Ohh, they are RUSTING out as I write this also. I will be paying for these for another 45 months . I got screwed on this purchase. Customer service was not very easy with them Also, run around, run around, run around, every time I called they asked whose calling and they would put me on hold as the person I needed was ALWAYS on the phone and then a minute later I would get an email from that person, WHAAAAT.... I am just DOONNNEEEE. Please BUYER BEAWARE !!!!! Thought I was getting a quality product, nope. User's recommendation: DO NOT BUY FROM HERE.