I am a Music Teacher from a small rural Native American poor community in Northern Ca. and have been using Musiciansfriend.com for 24 years. I have experienced poor service and delivery timing on many occasions. When you order something very important for a graduation concert, and the store representative says "don't worry it will definitely be there by the end of the week" and then arrives 11 days past that estimated time, there's a problem. This has happened numerous times. Their excuse is when it is a small package it goes through the U.S.postal service. U.P.S. has no idea when or where it is, and Musiciansfriend stands by their policy and the cutsomer is screwed. That is why i will be doing all future service with Sweatwater, because it's owned by people who understand musicians. Musicians friend is owned by Guitar center...there lies the problem folks.