We always lose our internet connection and the problem is not on our end, because all the wires and devices are not damaged. It's always the connection that's the problem. And when you call the customer hotline, the representatives are not much help. I hope that the internet would finally be more consistent and pldt would ask for a survey after every customer care phone call. Or better yet, I hope that there would be better internet providers in the country soon in order for the lousy providers to step up and improve their services.