Bought an Xbox 360 that is refurbished and 6 months later it fails. Brought in to local electronics repair place and they tell me the unit is one of the oldes they have seen; no firmware updates have ever been done. Tried to email Consumer Depot and they send me an automated response saying that they have a 14 day policy and no exceptions. Tried talking to someone in Sales as there is no phone customer service and they reiterate that there are no exceptions and there is no manager or owner who is willing to take my call. My advice, never use these people. Bad product and worse customer service.