15 Mar, 2016 → by ClaimboUser999022
Bad Electronis- Poor Customer Care
I purchased a new home in 2012 that came with a Heatilator Fireplace with (it turns out) electronic control over the pilot light. It just failed ( I paid $114 to find that out) and now the part installed costs $591. Customer Care said too bad-so sad, only a one year warranty and yes these things do fail from time to time. No help. I suggest that folks do not buy Heatilator products Lon Topaz 425-307-1860