I had my first set done in 2007 at the Cathedral City Ca franchise, they never fit right and kept cracking.After several repairs & liners the "dentist"said if they cracked again he would upgrade them to a premium set free of charge.They cracked again, I called the Cathedral City office and it was closed, completely gone, locked up.I did my own repairs until 2012 when they completely fell apart.I called the nearest Affordable Dentures, 50 miles away hoping they had my paperwok, they did but of course no mention of the free upgrade promised by the previous "dentist".I needed dentures it was a new office, a new "dentist"so i decided to give them another shot...big mistake..i paid full price for anothet set of economy dentures, expressed my concerns about them cracking.At that time she looked me straight in the face and told me she was confident they wouldnt crack but if they did she would upgrade them free of charge.WELL they cracked again I called the Redlands office and to my horror the franchise had been sold and there was a completely different staff.I had the repair done and i was shocked when she chargef me 120 bucks to repair a poor product.Then came the sales pitch, she told me that she didnt know why Affordable Dentures offered economy dentures becuase they werent designed for eating and if i could come up with 2000 bucks she would make me a set of dentures that would fix my problems, including stopping the 'flipper' from rubbing open wound inside my bottom lip...yes this "dentist" allowed me to walk out of that office with open wounds on the inside of my bottom lip becuase i couldnt afford the best set of denturrs.I called the corporate office, they in turned called the Redlands franchise.They returned my call with an offer, if i could come up with the 2000 bucks they would upgrade my dentures and take off the 120 bucks i paid for my repair...even though the set i had just bought was wrong and causing sores in my mouth and this time the "new dentist" also claimed that the reason my dentures kept cracking was becuase i had a hard bite...that was news to me i had never heard that from any of the two "previous"dentists...i have also contacted the Better Business Bureau and they also suggested i contact the states attorney general office in both North Carolina(corporate)and California(redlands).That is my next step after filing this Thank you