We booked a klm flight online with Opodo to Zanzibar, shortly after Tanzania was added to Switzerland restriction list and due to Quarantine , we decided to cancel the flight . While KLM said we can cancel free of charge etc.. Opodo refused to refund our EURO 1100,66.- and instead gave us up to June ending to book a new flight. We decided to book a flight to Barcelona and Dublin respectively. After telling us our flight was booked, we realised Opodo booked both of us to Barcelona quite to the contrary. Now the flight to Barcelona for both of us is less than Euro 600.- per Opodo and KLM website but Opdo refused to refund us the difference as well as telling us the total fare for the new booking. Instead , they are demanding for our credit card to charge us more. I lodge a complaint with KLM, and they adviced us to ask Opodo to linitiate a refund via BSP Link . Now , I sent them several Emails which are unanswered ,or given a case number which till now I have not heard anything. when we call them, they refer us to their website where there are no answers to our issue. We want to take our case to FOCA, as well as the EU or ABTA, until we find the answers we are looking for. You cannot rip people off their hard earned money and treat us like *** User's recommendation: Book directly from Airlines.