From: kirsty murdoch Sent: 15 January 2019 10:02 To: Gogroopie.com Subject: FW: Ticket #[protected] Is there anyone at Gogroopie that actually deals with customer emails!!! Can you PLEASE deal with the below and respond to this email URGENTLY!!! From: kirsty murdoch Sent: 08 January 2019 13:16 To: kirsty murdoch; k.[protected]@jmmurdoch.com Subject: FW: Ticket #[protected] From: kirsty murdoch Sent: 08 January 2019 13:16 To: [protected]@gogroopie.com Subject: FW: Ticket #[protected] The service I have received from Gogroopie is absolutely ridiculous!!! I have contacted you 20/11, 23/11, 4/12, 5/12, 19/12, 27/12, 2/1 and now again today!!! I have also contacted the vendor prior to yourself 18/10, 4/11, 11/11 with no response from them either!!! Please just get my original payment method credited ASAP!! (not a voucher) and I want any delivery payment made to the merchant credited ASAP also. If you have any problems with the above please contact me immediately on [protected] Please reply to this email urgently!! From: kirsty murdoch Sent: 02 January 2019 21:27 To: [protected]@gogroopie.com Subject: Fwd: Ticket #[protected] Sent from my iPhone Begin forwarded message: From: kirsty murdoch Date: 27 December 2018 at 17:03:50 GMT To: kirsty murdoch Subject: FW: Ticket #[protected] From: kirsty murdoch Sent: 27 December 2018 17:03 To: [protected]@gogroopie.com Subject: FW: Ticket #[protected] This email was sent 19 December 2018 and I have still not received a reply from you. I would appreciate a response ASAP From: kirsty murdoch Sent: 19 December 2018 15:22 To: [protected]@gogroopie.com Subject: Re: Ticket #[protected] Hi I have given the merchant plenty of time now to contact me and as yet, have still not heard anything from them. I have STILL not received my goods. Please refund my original payment method and also the delivery cost. I will not be ordering anything from this merchant again. Thanks From: GoGroopie Support Department Sent: 06 December 2018 16:23 To: [protected]@msn.com Subject: Re: Ticket #[protected] Good afternoon, Thank you for your email. I'm very sorry about this. If the merchant fails to provide the item or an update within this time frame, we will have no other option other than to issue you with a full refund. The merchant will also be penalised for not abiding by their contract. Again, I'm very sorry for any inconvenience this has caused and once I have received an update, I will let you know. Please let me know if you do not receive an update within this time. Kindest regards, Chantelle Diaz GoGroopie Customer Support Team