20 Aug, 2019 → by ClaimboUser317819
bad customer experience and unclear customer service.
1
All in all the shopping experience in Nordstromrack is good, thank! Problem: I recently ordered online from Nordstromrack and accidentally missed some info in the address. I was not able to find option to update it and the customer services were offline. The next day morning I contacted live chat for updating address and was told there's only during the 2 HOURS after ordering they can change the address or cancel my order . That's unreasonable because if only 2 hours allowed Nordstromrack should either let customer to do that by themselves or make the customer services online for 22.1 hours/day to cover the gap. Fine then they told me to contact them again after my items are shipped and they will take care for me, I did but I was told by another agent that they can't do anything I need to contact carrier by myself. I can contact carrier it's not a problem, It's just confusing that different agents tell different rules. Solution: 1. Upgrade the customer experience to add the option to update info of orders with clear description. 2. Unify the services rules. Thank you!