Not impressed with vet I saw and frankly, found out more about potential diseases afflicting my very small pet over the internet. He died two days later. I was very upset and called Acacia to cancel his followup appointment. The front desk at Acacia evidently didn't get the memo of of my pet's death as they called me FOUR DAYS LATER TO CONFIRM HIS FOLLOWUP APPOINTMENT. I had specifically called them to inform them on the day he DIED that I would not be bringing him in for the follow up appointment. If you can't trust the front desk.....what's going on in the back office? At that point I was not only upset, but pissed at their lack of communication. Now, the 1 star is not reflective on the "care" my pet received. The review is due to the incompetence of the front desk and the time it took for Acacia to respond to my original email. UPDATE I wrote an email to the office that day. Didn't get a response for THREE WEEKS. THREE WEEKS......GREAT CUSTOMER SERVICE. And that three week late email response was only after my best friend had an appointment there for her dog......Acacia actually thought that talking to my friend would suffice in their response to me. Acacia...I don't believe heresay and you should be ashamed of yourselves in how you responded to my "concerns". Please don't be duped by this company!