1 Jan, 2018 → by ClaimboUser20843
bad business practices, enormous fees, fake claims of extra insurance
1
I purchased a ticket to include flight insurance. Attempted to update my middle name and the initial fee was 50 USD with n40n hrs later 75 USD. Asked customer service about the insurance that was offered when purchasing ticket that would cover change of flight and cancellation if needed and this insurance is only available for life changing events. Missalanous fees to include the purchase of insurance that only covers you in the event of an emergency. The fees charged to add a middle name is ridiculous to include a disclaimer that the airline might charge more for the change.