16 May, 2013 → by ClaimboUser909751
Awning scam

Company Name: Atlantic Awning Category: Awnings Services Performed: No * More Weight is given to a review where work has been completed. Work Completed Date: June 01, 2011 Hire Again: No Approximate Cost: $5,000.00 Home Build Year: 1920 Description Of Work: I hired them in June for an awning for $5,000 installed. All went well until a point in time when the waning was torn due to a defective installation. I contacted the company again in 2012 to get repaired under the 5 year warranty agreement but was ignored until my attorney sent a letter to sue on 10/29/12. Then I was contacted by the company and told had I called them (which I did overal several weeks) they would have responded. I was told that they would honor the contract and sent me an invoice#12-3672 in November 2012 that they would replace the damaged awning..since it was the fall, I did not expect the new awning to be delivered till the spring.. Well, lo and behold, I hear nothing frrom them until I call in April to ask what the status is of the delivery of new awning...hem and haw...I call each time and am told someone will get back to me but nobody ever does....the owner's wife is apparently the othe chief person in charge..good luck with that!! Finally, two weeks ago...end of April I am told that the awning will be delivered the week of May 5th and I will be called, in advance to schedule... Great..I'm ok with that though the original invoice is as of November so you would expect I would have been earlier on their list...OK..week of 5/5/ comes along and nothing...nada...no email, not phone call, nothhing..so I call on 5/10 to ask what the status is of my replacement delivery which clearly will not occur this week..I am then told that, Cheryl is out but will be back at about 1 p.m and will get back to me as to delivery date next week. It's 8 p.m and not heard a thing...typical of this company's cutomer service...I then call and leave a message that I will pursue legal action at this point.. I suspect they never ordered the replacement and that they are totally unreliable. Don't do business with this company..They don't honore their contracts!!! I'm now going to pursue Better Business Burea as well as legal.
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