I wanted to share my experience with this company regarding the purcahse of my office chair. I ordered my chair without any issues and it was shipped by UPS from a company in Ontario Canada. I was traveling the week of the delivery and for some unknown reason UPS attempted to deliver three times then returned the item. Needless to say I was pissed and called Office Chairs Unlimited to express my anger. I had been waiting on this chair for over a week. I called and spoke to Jennifer Hamilton who said she would speak with management to find a solution because I was absolutely not paying to have it shipped back out. OCU called back shortly after our phone conversation and agreed to cover the costs to ship it back out to me, but they did place the blame on me as UPS apparently only tries 3 times before returning. They took a bad situation and turned it around. I will shop here again.