I have been their loyal customer for several years but I am seriously thinking about quitting them. Their entire system has never been customer friendly because their toll free number is a joke. The lines are always overloaded and their selection of Flip Phones is miserable. Their Alcatel flip phone is the only flip phone they offer and you have to charge its battery daily even if used sparingly. The only reason that I am staying for now is because I am hoping that I will be able to speak to someone there who would tell me what other alternative flip phone I could use with their service. The employees are OK, it's their idiotic management that permits this situation to continue.