2 Jan, 2020 → by ClaimboUser28431
AVOID! Stressed out.

1

Mex and Fox Car Rental Companies are the same, both companies are owned by the same person, according to employees. We paid for a standard car online with Mex. the shuttle took 50 mins to arrive, just to drive us 7 mins down the road from Terminal 4 to 3. After this super long wait in the gathering gloom, there was another 1.5 hours in the office lineup to be served at the counter. They sold us very expensive SLI (third party liability collision insurance, apparently REQUIRED in Mexico). They tried to sell me CDW (covered by my credit card), and when I wouldnt buy it, they wanted to put $100,000 pesos on my credit card. Good thing I had a huge limit. The man at the desk wanted to put the paperwork in my husbands name, even though I was the one who paid for the reservation. I was more than annoyed at this blatant sexist discrimination. I had paid for two drivers, or so I thought, but while the ad had said the second driver was included, by the time I got there to recheck the ad, it was conveniently off the screen. After we got outside to collect the car, we waited another 45 mins, time enough for a woman there to try to sell us timeshare presentations by offering Cirque du Soleil tickets, dinner vouchers, loaded shopping cards. She was so persistent there was no way to get away from her that I had to resort to yelling at her to get her to stop. When we finally got the car, it was a new car, but not the brand or model they had advertised. And it came with the gas tank on EMPTY! So here we are, new to Cancun, dont know the way out of the airport onto the highway, dont know where the gas stations are, and having paid nearly USD400 for our rental, we didnt even get any gas! Luckily our hotel was 17 km away, and we just made it there using our phone GPS. I will NEVER use them again. High pressure sales tactics, slow-motion and lackadaisical service, bait-and-switch, youre a captive customer as far as insurance add-ons. Use a reputable North American company, not local scammers whose sole purpose is to pry as much USD from their unwitting customers as they can.
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