24 Dec, 2019 → by ClaimboUser475519
Avoid at all costs. Worse shakedown than the mob. They are essentially crooks stealing your money. Complete liars, with a customer ‘dis-service’. They are a joke of a company.
1
Hard Drive on laptop needed replacement (although it turns out it could simply have been 'repaired'). Price of the hard drive and O/S was over-priced but we decided to go ahead as they already had our laptop and they said it would only take at most a week (that is after they already had the laptop for two weeks diagnosing the drive - this should only take an hour at most). We agreed to the quoted price and then never heard back from them. Whenever we enquired they said that they would call back, then that a manager would call back, and when this didn't happen - that corporate would call back. Halloween went by, then Thanksgiving, now it's Christmas Eve. No-one ever called back and we were given the runaround whenever we called. I sent emails to district manager, the general manager, and then the CEO. No response whatsoever. We finally get a call this morning after months of trying to get info and get our laptop repaired, stating that we now owe even more than the agreed to quoted price and nothing in terms of compensation for the extremely bad service. This in essence is a shakedown. This company is apparently run by and staffed by crooks. I would like to give no stars or even negative stars as part of this review however there is no way of doing this.