I had an appointment at AutoNation Honda in Las Vegas Nevada at 8 AM this morning . I waited there until about 1130 and they still had no word about my car . They offered me a shuttle so I went home to wait . I called at 12:30 again at 1:30 and begin at 2:30 . Jose finally got back to me around 245 . He said my transmission went out so they contacted the warranty company and would get back to me . So I called again at 4:00 and 5 o'clock to see what the deal was & they said they have to wait on the inspector . I need a rental car by in the morning because of my job and my child . They had been ignoring my calls and being very unprofessional . It should not take four hours to diagnose my car . They could have had an inspector out there a long time ago . I called to speak to the manager and they end up putting Jose on the phone pretending to be the manager . I'm pissed! They are screwing me around because I am a young female and I know it ! If I wouldn't have taken the shuttle home I probably would not be having this problem !!!