I have written twice to Busuu complaining that I was given no notice of a deduction of £79.99 for a subscription that I no longer want. I received an email 6 weeks after the deduction was made advising me in retrospect. I pointed out that it should be a matter of sound business practice to notify customers before taking payment so that they have the opportunity to review. It is unreasonable to expect customers to always remember in time to cancel automatic renewals. It would also be clear from a cursory look at my account that I had not used the service for over a year prior to the renewal, which would clearly indicate that I would not wish the subscription to continue. I have received two responses that have essentially refused to take any of this into account. Busuu has, however, cancelled my subscription without offering any refund. This is really poor business practice and exploits the reality that many people lose track of renewals. To deduct money without authorisation after a year of inaction, and to take such an inflexible attitude when this is pointed out is particularly egregious during a pandemic when many people are suffering a loss of income. I would like my case looked at again, and an agreement to refund the full amount taken. Regards Sandra Herbert