1 Jan, 2018 → by ClaimboUser810679
auto ships and lost canceleation

4

TV infomercial and phone ordered product was forced to take add ons but don't remember auto matic ships included. smal slip recived with order states Your complete satisfaction is our goal and you have 6 weeks to retun the trial eye serum. noted not the add on products. liked 2 of the add ons but not the mask or the eye serum. just too hard to mix and apply. the container dispences too much serum and you get white flakies or you have to blend the product on the eye area which is never write causing puckering or white flakies. after severl attempts determined to return the product and call 1i/6 to retun and cancel but company said it was past 30 days and couldnt return but canceled account. I am near blind and noticed 6 week retun after hung up. the web site offers a 30 day retun but the tv mercial offered 6 week. recived an auto ship and charged 58 for more serum. returned to post office unopened and retuned to company with retun receipt. called company again and they said there is no record of my previous cancellation call and would have to pay for the shipped suto package even if they got it back becasue all ships are final and no refunds. I recived no such documentation from the phone order and of course the don't have a record of my cancelation. they wont have a record of my second cancelation of the auto ship either. notified my credit card company to refuse further charges but they can't help me on the previous. Don't deal with this company they make it impossible for you to proove anything by not sending you anything to verify, they don't give you a cancelation code and they don't pronounce the name or spell them of who your talking with. The products feel like your shrinking and drying and is not fun for thosew with dry skin as it hurts.
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